Refund policy
At Snuggli, we want you and your little one to get the restful sleep you deserve. We have structured our return policy to be as fair and transparent as possible.
30-Day Standard Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must be in the exact same condition that you received it: unworn, with tags attached, and completely in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at hello@snuggli.co.za. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
7-Day Statutory Cooling-Off Period (ECTA)
In accordance with Section 44 of the South African Electronic Communications and Transactions Act (ECTA), you have the right to cancel your online purchase within seven (7) days of receiving your order, without penalty and for any reason (change of mind).
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To return a product under this cooling-off period, you must notify us in writing at hello@snuggli.co.za within 7 days of delivery.
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The product must be unused, in its original packaging, and in the same condition as when received.
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Once we receive and inspect the item, we will process a full refund within 15 business days.
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Please note: Return shipping costs for change-of-mind/cooling-off cancellations are the responsibility of the customer.
6-Month Satisfaction Guarantee
We believe completely in the quality of our blackout sleep tents. That’s why we offer a 6-month satisfaction guarantee on our products. If for any reason your purchase does not meet your expectations within six months of delivery, you are welcome to return it to us.
Upon receiving and processing your return under this guarantee, you can choose to receive a store credit or apply for a full refund.
Damages and Issues
Please inspect your order upon arrival and contact us immediately at hello@snuggli.co.za if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refund Processing
We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received it, please get in touch with us at hello@snuggli.co.za.